This Shipping Policy applies to all the products purchased on RETELEO LLC.
RETELEO LLC is committed to deliver the product in perfect condition at the address indicated by the customers in the checkout page.
In order to optimize delivery, we thank the customers for indicating an address in which the order can be delivered within normal business hours.
For security reasons, RETELEO LLC will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.
The cost of shipping the products will be included in the product price, unless mentioned otherwise. Some of our third-parties include the cost of shipping in the cost of the products and others charge the cost of shipping separately. Please check the shipping cost on the checkout page before placing an order.
The delivery time of the products will be determined by our third-parties.
Please check the shipping times on the product page and upon checkout before placing an order.
CUSTOMS AND IMPORT TAXES
Please note that any extra costs related to import/customs tax are the responsibility of the buyer. Please check your own states’ policy on importing goods, as we cannot provide this for you.
RETELEO LLC provides the tracking numbers once they are available and the shipment has been made. Once the order is shipped, a notification will be sent to the email address you provided at the time of purchase. It will contain a tracking number so that you can trace your order to your door.
RETELEO LLC is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, RETELEO LLC is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately, we do not have control over these delays. Transit time does not include Saturday, Sunday, or Holidays.
If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned to the corresponding post office and the customer must pick it up from there.
WRONG DELIVERY ADDRESS
RETELEO LLC will not take charge, or make returns for lost or undelivered packages, for wrong shipping addresses, please be sure to provide correct and accurate shipping addresses, at the time of purchase.
SECURE DELIVERY ADDRESS
RETELEO LLC recommends customers provide a secure delivery address, for example your home or place of employment. RETELEO LLC is not responsible for lost or stolen parcels.
Each delivery is considered completed from the moment in which RETELEO LLC makes the product available to the buyer, which is materialized through the control system used by the courier company.
If you have questions or concerns about this Shipping Policy, please reach out to us through our Contact Us page or email us at [email protected].